Any customer Service questions may be answered at 1-800-767-2247 Monday to Friday 830am to 500pm EST

Or email

We close our shipping dept. at 1pm on Fridays, We are closed New Years Day, Memorial Day, July 4th, Labor Day.Thanksgiving and Christmas. Closing totally 1pm Good Friday

Returns Policy

Returns subject to a 15% restocking fee, first and return freight when applicable.

You must call ahead for a Return Merchandise Authorization Number (RMA #).  No Package will be accepted without a RMA number. We do not pay return shipping on items that you ordered incorrectly.

Merchandise will not be accepted for restock that has been purchased more than 90 days prior to return ship date.  Returned Merchandise must be in resaleable condition.

Please Inspect your merchandise immediately upon receipt.  Shortages, wrong items or damaged merchandise must be reported within 10 days of receipt of order.  Delays in reporting will result in decline of claim.

Occasionally for reasons beyond our control, a back order does occur.  If we are unable to ship your complete order, we will notify you within 3 business days.  Many times, if it is a multiple item order we will ship less the backordered items, and we will ship those as soon as they are in stock.

Not responsible for typographical errors.
Shipping Information

Our prices include shipping, except as noted below...

All orders under $40.00: $5.50 will be added for processing and packaging

States  West of the Mississippi: 10% will be added for Shipping

**NEW** above 10% Shipping charges waived on Orders over $200 (except +freight items, Gift Certificates do not count towards total) 

NY State Residents: 8% sales tax will be added

Canada Customers Click here for details

We will call or e-mail you with a freight quote for those quantities marked Wholesale Pricing

We Ship UPS ground or UPS Surepost depending on weight of package and if you are residential. small packages under 13ozs may be sent 1st class mail.

UPS express shipping services are available for an additional charge.  Please contact us by phone (1-800-767-BAGS) or e-mail for a freight quote.  Also, enter any special shipping instructions in the Special Instructions field of the online order form.

*Bags Unlimited reserves the right to add U.S. Postal or UPS GROUND surcharge if rates increase.

For UPS GROUND delivery, a street address must be used -- no post office boxes.If you input an incorrect address or your paypal address is not updated, there will be a $12.50 fee per box for address corrections, this is what UPS charges us.

All prices subject to change without notice.

Alaska, Hawaii, Canada, Puerto Rico, Virgin Islands, Foreign Orders, APO, FPO: please contact us for a quote.

For orders outside the Continental United States, we will contact you with exact shipping charges before processing your order.